Pre-Qualified Referral Services

We deliver pre-qualified referrals to study sites in real time and track them through to randomization. Referral services include:

Call Center Pre-Screening and Referral

A successful recruitment campaign generates a lot of activity that must be effectively triaged. The Fleishman-Hillard Clinical Trials Division is adept in developing toll-free medical call centers around the world, which serve as centralized information sources for patients, caregivers, and the medical community.

Proper management of a call center is crucial to ensuring that all audiences are armed with the information they need and that study sites receive pre-qualified candidates. An experienced medical call center offers the following proven services:

  • Patient-confidentiality processes
  • Patient-tracking
  • Database management
  • Trained phone nurses
  • Multilingual capabilities
  • Ability to handle variable call volume
  • Flexible programming

Online Pre-Screening and Referral

Online pre-screeners enable individuals to determine if they pre-qualify for participation in a study. Fleishman-Hillard Clinical Trials Division has significant experience with online pre-screener development and execution. Delivering pre-qualified subjects to study sites increases the percentage of inquiring patients who ultimately enroll in the study.

Referral Reconciliation

Fleishman-Hillard Clinical Trials Division works with each client to design a customized process to track screening and randomization activity at the site level and follow patients who were correlated to Fleishman-Hillard Clinical Trials Division program activity as they go through the screening and enrollment process.